Contact us
Ways to get in touch
Looking to apply for a loan or pawnbroking at one of our retail branch branches?
Find your nearest branch using our Branch Locator
Loan application query with the online lending team
1300 733 009
Need help with your loan repayments, reschedule a repayment or after a balance enquiry
1800 891 981
For Pawnbroking enquiries contact
1300 644 956
Feedback & Complaints
We would like all of our customers to be satisfied with our service 100% of the time, but mistakes sometimes happen, and we need to know about them.
Use the form above, giving us as much detail as possible, and we will do our best to solve any issues as quickly as possible.
For more details please review our complaints procedure.
Contact Us FAQs
How can I contact Cash Train?
You can contact Cash Train by phone, online enquiry form, or by visiting one of our branches.
- Online: complete the form above on this page.
- Phone: Call us on 1300 733 009 for online loan enquiries.
- In person: Visit your nearest Cash Train branch – find a branch here
- By Email: Send us your email enquiry to info@cashtrain.com.au
What are your customer service hours?
Our general customer service team is available:
- Monday 9:00am – 5:00pm (AEST)
- Tuesday 9:00am – 5:00pm (AEST)
- Wednesday 9:00am – 5:00pm (AEST)
- Thursday 9:00am – 5:30pm (AEST)
- Friday 9:00am – 5:00pm (AEST)
Branch hours may vary by location. You can check specific opening times on our Branch Finder.
Do I need an appointment to visit a branch?
No appointment is needed. You’re welcome to walk into any open branch during business hours. If you'd like to apply in person or ask questions, our team will be happy to help.
Can I apply for a loan over the phone?
Unfortunately, it is not possible to complete your application via phone, as you will need to provide bank statements as part of your application and digitally sign your loan agreement with us.
However, we can assist you over the phone by guiding you through the process.
For help with your application, call us on 1300 733 009.
How do I speak to someone about my current loan?
If you have an existing loan and need assistance, please contact our loan management team directly on 1800 891 981. They can help with repayments, balances, or general account queries.
How long does it take to get a response after I contact you?
We aim to respond to online enquiries within 1 business day. For urgent questions, we recommend giving us a call during office hours.
Do you offer loans for people with bad credit?
Yes, we may be able to help even if you have a poor credit history*. Cash Train looks at your current situation, not just your past. Visit our bad credit loans page to learn more and apply.
Can I get a loan with only Centrelink income?
Yes, you may still be eligible even if Centrelink is your only source of income*. We look at your overall affordability and expenses. Visit our Centrelink loans page to see how it works and apply online.
Can you help with an urgent loan?
Yes, it is possible*. We specialise in fast loans for emergencies or unexpected expenses. Once approved, funds can be transferred quickly—often on the same day.
Do you offer same day loans?
Same day funding is possible in many cases, especially if your application is complete and approved early in the day*. Visit our same day loans page to see how it works.
Do you offer payday loans?
Yes, we do. Cash Train offers short-term cash loans up to $2,000 with fast application and funding options*. Unlike traditional payday loans that require full repayment within 1 month, our loans are spread over a longer period - from 3 months up to 12 months - making repayments smaller and more manageable. This gives you more flexibility and helps reduce financial stress. You can learn more about our payday loans or apply online in minutes.